Privacy Policy
Privacy Policy for Nihal Yatra Private Limited
Nihal Yatra Private Limited (referred to as “Nihal Yatra,” “we,” “us,” or “our”) values and respects the privacy of our users (referred to as “You” or “Your”). This Privacy Policy outlines the manner in which any personal data collected from You, or provided by You, through our website www.nihalyatra.com (referred to as “the website”) will be processed. We are committed to maintaining the confidentiality of the information You provide. This policy applies to all individuals who book, purchase, or inquire about any products or services offered by Nihal Yatra via our website or through our offices, including corporate offices, branch offices, and preferred sales partners. By making a booking or submitting Your personal data via the website or any of our offices, You consent to the processing of Your information as described. If you do not agree with our use of your personal data, we will be unable to process your booking, and you should refrain from using the website.
Collection and Use of Personal Information
We may request personal information including, but not limited to, your name, address, email address, telephone number, date of birth, encrypted credit/debit card details, banking details, Aadhar and PAN details, visa documents, passport information, mobile number, and professional qualifications. We may also record your email or other correspondence, and phone calls may be monitored or recorded for training and customer service purposes. Additionally, we collect details about your computer and website visits, such as traffic data, IP address, operating system, and browser type, for system administration and reporting purposes. This data is statistical and does not identify individuals.
In certain cases, we may need to collect more sensitive information, such as details about medical conditions, disabilities, and special requirements, along with relevant medical certificates. This information helps us arrange the services You require and may be used internally for research and analysis. Cookies and other technologies may be used to enhance your browsing experience and troubleshoot issues.
Purpose of Collecting Personal Information
We collect, store, transfer, or share personal information primarily to:
- Communicate with you regarding bookings and purchases.
- Send booking confirmations and updates on transaction status.
- Provide daily tour-related information.
- Send verification or alert messages.
- Notify and update you on booking changes.
- Resolve complaints and disputes.
- Enable our customer service department to assist you.
- Detect and prevent fraudulent or criminal activities.
- Fulfill obligations arising from contracts with You or third-party suppliers.
- Ensure content from the website is presented effectively.
Cookies
Our website uses cookies to differentiate you from other users. Cookies are small data files stored by your browser on your device. While most browsers accept cookies by default, You can manage or disable them through browser settings or software. Disabling cookies may affect website functionality. By using our website, you consent to our use of cookies. Cookies help us provide a user-friendly experience, improve the site, and deliver relevant content. No personal information is collected through cookies, and the data collected is anonymous.
We may collect anonymous information about your browsing activities to measure advertising effectiveness and enhance user experience. This information is used solely by us and is not shared with third parties.
Third-Party Website Links
Our website may contain links to third-party sites relevant to our services. These third parties may use cookies and pixel tags to collect data about your visits for advertising purposes. We do not share personal information with these third parties without your explicit consent. We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing any personal data.
Sharing Your Information
We may share your personal information with our holding company, subsidiaries, or entities under common control for operational efficiency. In the event of a merger, sale, or business restructuring, your personal information may be transferred to the relevant party.
We may also share information with service providers such as hotels, airlines, and transport services involved in fulfilling your bookings. By booking with us, You authorize us to share Your information with these providers. However, we recommend reviewing their privacy policies, as their use of Your information is beyond our control. We may also share information with our business partners, including banks and insurance companies.
We may disclose your information if required by law, such as to comply with court orders or legal proceedings.
Marketing Use
We may use the information from Your inquiries or bookings to contact you with information and offers related to our products. You can opt-out of receiving marketing communications by sending a request to unsubscribe at contact@nihalyatra.com. We will send marketing emails only if you have opted in to receive them. We will not share your contact details with third parties for marketing purposes unless you have explicitly consented.
We may conduct promotional activities, including contests and surveys. Personal information collected for these activities may be used to notify winners and improve our products and services. Participation in surveys is optional but appreciated.
You consent to the use of photographs taken during tours for marketing and advertising purposes.
Data Protection and Security
While we strive to ensure the security of your data, internet transmissions are not completely secure. We implement stringent security measures, including SSL technology, to protect Your information. Despite our efforts, we cannot guarantee complete security and will not be liable for any loss of personal data due to malicious interception by third parties. By using our website or making a booking, You acknowledge these risks.
Certain areas of the website are accessible only with a sign-in. You should keep your password confidential and not share it with others. If you withdraw consent for submitting personal information, your access to the website may be restricted, and we may be unable to provide our services.
Intellectual Property Rights
Our products, ideas, concepts, logo, tagline, and brand name “Nihal Yatra” are our exclusive intellectual property. We hold trademarks, copyrights, and other rights. You may not use or display any registered intellectual property without prior written consent from Nihal Yatra. Legal action may be taken against anyone infringing on these rights.
Authenticity of Data
It is your responsibility to ensure that the information you provide is accurate and complete. Nihal Yatra is not liable for the authenticity or correctness of the information provided.
Changes to This Privacy Policy
By using our website, you agree to comply with the current version of this Privacy Policy. We may update this policy without prior notice. Please review the Privacy Policy regularly to stay informed of any changes.
If you believe we have not adhered to this Privacy Policy, please contact us at contact@nihalyatra.com, and we will take reasonable steps to address and resolve the issue.
If you have any questions or concerns about this Privacy Policy, please contact us at:
Email: contact@nihalyatra.com
Phone: +91 7302747236
- Copyright © 2024 Nihal Yatra. All rights reserved.
