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Terms and Conditions

1.1 Thank you for choosing Nihal Yatra Private Limited. We strive to ensure that you have a memorable holiday experience. To avoid any misunderstandings, we request you to read, understand, and comply with the following ‘Terms and Conditions’ and Privacy Policy before booking any tour, holiday, or service with Nihal Yatra Private Limited, whether through our sales offices, sales partners, website, mobile applications, or otherwise. By booking any tour or service, you consent to accept and abide by these ‘Terms and Conditions’. If you disagree with any part of these ‘Terms and Conditions’, please do not proceed with the booking.

1.2 These ‘Terms and Conditions’ apply to all group tours, customised holidays, corporate tours, and other services and products for Domestic, International, or Inbound travel organised by Nihal Yatra Private Limited.

1.3 Nihal Yatra Private Limited has the final authority on interpreting these ‘Terms and Conditions’.

1.4 Nihal Yatra Private Limited reserves the right to amend, vary, add, or waive any stipulation, representation, term, or condition mentioned in these ‘Terms and Conditions’.

1.5 In the event of any unprecedented force majeure situation or changes in government policy, Nihal Yatra Private Limited reserves the right to replace any part of these ‘Terms and Conditions’ with an alternative valid provision.

1.6 Each of these ‘Terms and Conditions’ shall be severable. If any provision is declared invalid, illegal, or unenforceable, the remaining provisions shall still be in full force and effect.

1.7 These ‘Terms and Conditions’, together with other booking-related terms or communications sent periodically, represent the entire agreement between Nihal Yatra Private Limited and you.

1.8 No agreement exists between the company and you until the company has received the initial registration amount or deposit, as applicable.

2.1 These ‘Terms and Conditions’ may be referred to as ‘Nihal Yatra Private Limited Terms and Conditions’ or ‘Nihal Yatra Terms and Conditions’.

2.2 These ‘Terms and Conditions’ may also be referred to as ‘Rules and Regulations’.

2.3 Nihal Yatra Private Limited will be hereinafter referred to as ‘Nihal Yatra’, ‘NY’, ‘NYPL’, ‘the Company’, ‘the organisation’, ‘we’, ‘us’, or ‘our’, and its users will be referred to as ‘Guest/s’, ‘them’, ‘they’, ‘their’, ‘You’, ‘Your’, ‘tourist/s’, ‘traveller/s’, ‘client/s’, ‘customer/s’, ‘pax’, or ‘passengers’.

2.4 The website and mobile applications of Nihal Yatra are collectively referred to as the ‘Website’.

3.1 ‘Nihal Yatra Private Limited’ operates under the brand name ‘Nihal Yatra’, and both names will be considered synonymous.

3.2 ‘Website’ refers to www.nihalyatra.com and a ‘Web page’ means a page on www.nihalyatra.com.

3.3 ‘Brochure’ means any document with tour information, including printed brochures, E-brochures, E-itineraries, leaflets, booklets, travel planners, Tour Price lists, Tour Information Emails, etc.

3.4 ‘Tour’ means any Domestic, International, or Inbound Tour organised by Nihal Yatra.

3.5 ‘Group Tour’ means a scheduled tour with a minimum of 10 guests for Indian tours and 7 guests for international tours.

3.6 ‘FIT’ stands for Free Independent Travel and ‘GIT’ stands for Group Inclusive Tour.

3.7 ‘Corporate Tour’ means a special tour designed for corporations, industries, institutions, independent organisations, ad-hoc groups, or individuals for meetings, incentives, conferences, exhibitions, seminars, team building, and other events. This segment is also known as MICE (Meetings, Incentives, Conferences, Exhibitions).

3.8 ‘Customised Holiday’ refers to a tailor-made holiday designed according to the individual requirements of a guest, also known as FIT.

3.9 ‘Inbound’ or ‘India Inbound’ refers to tours, packages, or services provided to foreign nationals or non-resident Indians to explore the states of India and the Indian Subcontinent.

3.10 ‘Specialty Tour’ means a group tour designed to meet special interests of travellers, including but not limited to Honeymoon Specials, Women’s Specials, Seniors’ Specials, Singles’ Specials, Short Trips, Cost Saver, Festival Tours, Adventure Tours, Trekking Tours, etc.

3.11 ‘Sales Partner’ means an authorised travel agent of Nihal Yatra who has the requisite licences, permissions, expertise, and infrastructure to sell tours organised by Nihal Yatra. This includes Preferred Sales Partners (PSPs), Key Sales Partners (KSPs), Overseas Sales Partners (OSP), and franchisees.

3.12 ‘Travel Advisor’ refers to Nihal Yatra’s authorised sales person who assists and guides guests in booking their Nihal Yatra tour/service.

3.13 ‘Associate/Destination Management Company (DMC)/Contractor/Supplier/Vendor’ refers to any service provider involved in a tour or package, including airlines, cruise lines, railways, road transport, hotels, restaurants, caterers, sightseeing attractions, entertainment parks, etc.

3.14 ‘Tour Manager/TM/Tour Leader/Tour Escort/Tour Assistant/Main Hoon Na’ is a person designated by Nihal Yatra to conduct the tour according to the itinerary and assist or guide the guests during the tour.

3.15 ‘Guest/s’ refers to all tourists, travellers, vacationers, sightseers, visitors, backpackers, customers, or clients who have registered their names, enquired about a tour/package, or booked a tour by making part or full payment for any scheduled tour, customised package, or any other travel-related service provided by Nihal Yatra.

3.16 ‘Gender’ – The masculine gender includes the feminine gender and vice versa; singular includes plural and vice versa, and grammatical variations are included.

3.17 ‘Tour price’ refers to the price listed in the Tour Price Grid on the website/mobile application/sms/email/WhatsApp/brochure/E-brochure/leaflet/advertisements on print, electronic, and social media, which is payable by guests for booking the tour. Taxes  , if any, are inclusive in the Tour Price. Surcharges if any are additional.

3.18 ‘Child’ means a guest under the age of 11 years.

3.19 ‘Infant’ means a guest under the age of 2 years.

3.20 ‘Extra bed’ or mattress refers to an additional roll-on mattress on the floor in a twin/double bedroom.

3.21 ‘Surcharge’ refers to an additional fee/charge/tax beyond the initially quoted tour price due to peak seasons/special events, as charged by associates/suppliers/contractors/tourism or government authorities.

3.22 ‘Peak Season’ and ‘Super Peak Season’ are times when demand exceeds supply, leading to increased overall costs. This includes, but is not limited to, Summer Vacation, Diwali Vacation, Christmas Vacation, New Year Holidays, and any Country-Specific Vacations/Festivals or National/International Events.

3.23 ‘First Day/Last Day/Day’ of the tour starts at any time (morning/afternoon/evening/night/midnight) at the first destination depending on the arrival of the respective flight/train/cruise or other transport modes, and the same applies to the last day of the tour. In other words, a ‘Day’ of the tour means a part of the day or 24 hours or its part thereof.

3.24 ‘Meal Service’ on tour comprises pre-set breakfast (B)/lunch (L)/dinner (D) and/or any other snacks and mineral water bottles as mentioned in the itinerary.

3.25 ‘Force Majeure’ refers to an event or circumstance beyond the control of Nihal Yatra, directly or indirectly, affecting its ability to perform obligations regarding the tour, including but not limited to:

    • War, hostile invasion, acts of foreign enemies;
    • Rebellion, revolution, terrorism, insurrection, or civil war;
    • Political unrest, government orders, riots, commotion, disorder, curfews, strikes, lockouts, etc.;
    • Any act or omission of government authorities;
    • Changes in legal requirements;
    • Infectious diseases, epidemics, pandemics;
    • Natural disasters such as explosions, fires, floods, droughts, tsunamis, earthquakes, volcanic eruptions, hurricanes, tempests, typhoons, cyclones, snowstorms, thunderstorms, landslides, and other exceptional natural calamities;
    • Contamination by ionising radiation from nuclear fuel/waste or radioactive materials.

3.26 ‘Cancellation Policy’ refers to the policy outlined in Nihal Yatra’s ‘Terms and Conditions,’ specifying applicable cancellation charges to be borne by guests upon cancellation of their tour.

3.27 ‘Cancellation Charge’ means the fee borne by the guest for cancelling their tour for any reason.

3.28 ‘Refund’ means the amount refunded to guests after adjusting for the applicable cancellation charges, if any.

3.29 ‘Future Tour Voucher’ (FTV) means a credit voucher of a specified value issued by Nihal Yatra on cancellation of the tour. FTV must be utilised by the guest/s for booking their future tour with Nihal Yatra within the specified period and as per the agreed terms indicated in the said FTV.

3.30 ‘Tour Transfer Charge’ (TTC) means ‘estimated maximum charge’ that the guest may have to pay if their booked tour is being postponed due to the occurrence of a certain unavoidable / Force Majeure situation.

3.31 ‘Operational Expense’ means expenses that Nihal Yatra has to incur through its normal course of business to conduct its tours and business operations.

3.32 ‘Jurisdiction’ means the geographical area over which a court or government body has the power and right to exercise authority. For any legal matter involving the company, parties hereto agree to confer exclusive jurisdiction to Mumbai Courts / Forums.

4.1 Booking of Group Tour, Customised Holiday, Corporate Tour, Inbound and any independent service through Sales Channels or Online through website/ mobile app:
  1. Any guest who enquires about or purchases any product offered by Nihal Yatra Private Limited through its website, mobile application, branch office, sales office, or call centre agrees to enter into a contract with Nihal Yatra Private Limited. A contract is said to have been executed by both parties, i.e., Nihal Yatra Private Limited and the guest. Once a contract is executed, both parties are bound by the ‘Terms and Conditions’ mentioned on Nihal Yatra Private Limited’s website/travel planner/brochure/booking form.
  2. When a guest books the product/service offered by Nihal Yatra Private Limited, provides his/her information and consent for initiating the booking, and thereafter makes the payment of the registration amount, it indicates that the guest is interested in the tour and has read, understood, and accepted all the ‘Terms and Conditions’ mentioned on Nihal Yatra Private Limited’s website/travel planner/brochure/booking form.
  3. In case the booking formalities are processed by the guest on behalf of his/her family, he/she is deemed to have been authorised to do so by his family members after reading, understanding, and accepting all the Nihal Yatra Private Limited ‘Terms and Conditions’ mentioned on the website/travel planner/brochure/booking form.
  4.  A guest must be eighteen (18) years or above to make a booking with Nihal Yatra Private Limited.
  5. A guest must ensure that all the information provided by him/her while filling the booking form is accurate, as booking is processed based on this information. In case of any incorrect information, the loss or cost incurred for amendment will be borne by the guest.
  6. Nihal Yatra Private Limited reserves the right to accept or decline any booking of any person(s) or cancel the booking without assigning any reason.
4.2 Customised Holiday Booking:

Nihal Yatra Private Limited offers flexibility to guests who do not wish to opt for the readymade holiday itineraries available on the website. Our Travel Advisors assist such guests in creating their customised, tailor-made holiday as per their requirements and interests. A non-refundable Holiday Design Fee (HDF) of INR 1500 for India  HDF will be adjusted in the booking amount if the holiday is booked within 20 working days from the date of receiving the same. HDF includes only two free amendments in the itinerary.

4.3 Corporate Tour Booking:

In the case of Corporate Tours, along with these ‘Terms and Conditions,’ the terms of the ‘Service Contract’ signed with a corporate/industry/institution/independent organisation/ad-hoc group, etc., shall also apply. The ‘Service Contract’ is generally signed by the authorised personnel of the corporate/industry/institution/independent organisation/ad-hoc group, etc., and the terms are applicable to each member of the tour.

4.4 User Registration on Website:

After booking, guests can register on Nihal Yatra Private Limited’s website for their respective tour information. They will be able to log in through the User ID and Password created at the time of registration. Guests are responsible for maintaining the confidentiality of the password and account and are fully responsible for all activities that occur under their password or account. In case of any unauthorised use of the password or account or any other breach of security, guests are requested to immediately notify contact@nihalyatra.com/respective Travel Advisor. Guests are also requested to ensure that they have logged out from the account at the end of each session. Nihal Yatra Private Limited cannot and will not be liable for any loss or damage arising from failure to comply with this.

4.5 Communication with the Guest:

Any communication by Nihal Yatra Private Limited will be made through e-mail, WhatsApp, SMS, telecall, etc., on the registered legitimate contact details provided on the booking form by the guests and shall be deemed to have been communicated to and received by the guest. Guests must ensure that the number is valid and messages are checked periodically. Nihal Yatra Private Limited is not a mobile network operator and does not guarantee the delivery of SMS-text messages/WhatsApp messages/emails. The guest will indemnify Nihal Yatra Private Limited for any action taken by TRAI due to a wrong number/email provided by the guest for any reason whatsoever.

4.6 Physical and Mental Fitness:

When a guest books the tour or when someone else books the tour on their behalf, it implies that the guest is physically and mentally fit to travel to the particular destination. It is crucial for the guest(s) to maintain their health throughout the tour and carry any required medication with a doctor’s prescription. Nihal Yatra Private Limited reserves the right to decline the booking or discontinue the guest from the tour if the guest is found unfit to travel or if their medical condition is causing inconvenience to fellow travellers in the group tour. Any expenses due to health issues arising during the tour shall be entirely borne by the guest, and we shall not be held responsible in any manner whatsoever. Additionally, guests are advised that high-altitude locations in the tour itinerary may pose challenges for any individual irrespective of their age and otherwise normal health condition. Further, minors, senior citizens, and guests with pre-existing medical conditions must consult their doctors before booking any tour, especially before booking high-altitude destination tours, to ensure a safe and enjoyable experience.

4.7 Mandatory Health Requirement:

Guests must abide by the mandatory requirements for travel to the destination, such as Vaccination, RT-PCR tests, RAT, e-pass formalities, health checks on arrival/on tour, etc., as per the state or country. These requirements or regulations are subject to change periodically. Any cost incurred for such requirements should be borne by the guests. It will be the sole responsibility of the guest to carry the certificate or test report with them and present it whenever asked for by the officials. Any State or Country or service provider such as Airline, Cruise Company, Railway may decline entry to a guest(s) on medical grounds. In such situations, the consequences, including all kinds of expenses, will be borne by the guest.

4.8 Travel During Pregnancy:

Nihal Yatra Private Limited does not recommend travel during pregnancy. The Company does not provide any specialised facilities and/or treatments required for childbirth, prenatal, or early infant care on tour. Guests should consider the risks of travelling where necessary medical care for pregnancy may not be available and may not be reachable in a timely manner to address potential medical complications, problems, and emergencies that can occur during pregnancy.

5.1 To book any tour/package/service, guests must make the payment to Nihal Yatra Private Limited by Cheque, NEFT, RTGS, IMPS, Payment apps/wallets like BHIM, PhonePe, Gpay, PayTM, or any UPI ID. All payments should be in the name of ‘Nihal Yatra Private Limited’ only. We support the ‘Go Digital’ movement of India and request our guests to make digital payments. Cash payment in INR will be accepted as per Government of India guidelines along with PAN. Kindly note, outstation cheques are not accepted.

5.2 In case of payments made using Credit Card, Debit Card, and Online Transfer, a convenience charge of 3% shall be levied and will be paid extra by the guest.

5.3 The tour price printed/advertised/quoted to the guests is dynamic. A guest booking the tour early is likely to get the lowest price as communicated/offered by the Company, subject to availability of seats. Similarly, a guest booking the tour at the last minute may be offered high prices or vice versa. This pricing structure has been adopted to get early bookings on tours or for filling vacant seats last minute. Hence, it is quite obvious that guests travelling on the same group tour are likely to have paid different tour prices. The Company will not entertain any claim whatsoever on account of the same.

5.4 It is a clear agreement between both parties that the prices quoted in the proposal/brochure/website have been calculated based upon the prevailing airline/hotel/transport tariffs and applicable taxes thereon. The Company reserves the right to alter or amend the price published on the website/brochure/proposal in case of increase in taxes, fuel charges, YQ/YR taxes, visa fees, unprecedented foreign exchange fluctuations, etc., which will have to be borne by the guest and paid before departure.

5.5 Tour price does not include government taxes and are to be paid extra. As per government’s current regulations, 5% GST (Goods and Services Tax) is applicable on every tour/package, and guests will have to pay the same over and above the tour price. In addition to this, effective from 1st October 2020, the government has levied TCS (Tax Collected at Source) on GST-inclusive tour/package prices of international/overseas travel packages. From 1st October 2023, the TCS rate is either 5% or 10% up to 7 lacs (the percentage is determined based on the traveller’s ITR verification on the government portal) and 20% on amounts above 7 lacs, depending on certain requirements. Guests who have submitted PAN copy, Aadhaar copy, and have filed their Income Tax Returns (ITR) for the previous two assessment years need to pay 5% TCS up to 7 lacs billing. Guests who do not possess PAN and Aadhaar or have not filed their Income Tax Returns (ITR) for the previous two assessment years will have to pay 10% TCS up to 7 lacs billing. In case of billing above 7 lacs, guests will have to pay 20% TCS. The TCS collected can be claimed while filing annual income tax returns. The TCS amount will reflect in the Form 26AS of the guest whose PAN card is associated with the booking form, irrespective of the person who has made the payment for the tour/package. Hence, while booking, guests must ensure that the correct PAN card is submitted to claim the benefit at a later stage. Once the TCS amount is collected from the guest, it cannot be refunded by Nihal Yatra Private Limited, as it is paid to the government and reflects against the Form 26AS of the guest. The TCS is not applicable in the case of corporate/individuals who possess a valid TAN (Tax Deduction & Collection Account Number) and provide the same at the time of booking/confirmation of the tour/package. Further, upon submission of TAN, the corporate/individual needs to comply with TDS rules and ensure that TDS is paid in the name of Nihal Yatra Private Limited.

5.6 If the guest has booked the tour online, the guest needs to reconfirm and authenticate the information provided at the time of online booking. The company reserves the right to cancel the booking and forfeit the amount paid in case of any misleading information provided by the guest.

5.7 As per payment guidelines stated on ‘www.nihalyatra.com,’ the tour price must be paid in full 45 days before the tour departure; in case the tour is booked within 45 days of the departure date, guests must make full payment of the tour price at the time of booking itself.

5.8 The guest/user will not share his/her confidential information like credit/debit card number, CVV, OTP, card expiry date, user IDs, passwords, etc., with any person including the employees, representatives, and sales partners of Nihal Yatra. If such details are demanded by them, the guest/user must not complete any transaction and must immediately inform Nihal Yatra. The company shall not be liable for any loss that the guest incurs for sharing the aforesaid details.

6.1 Any group tour of Nihal Yatra Private Limited generally includes:

    • Airfare (wherever applicable).
    • Meals as mentioned in the itinerary.
    • Sightseeing as mentioned in the itinerary.
    • Tour Manager services.
    • Driver and guide tip.

This list is illustrative and not a complete list and includes all the other inclusions as mentioned in the itinerary of the respective tour.

6.2 General Exclusions in Group Tour (GIT) –

    • Expenses of any personal nature such as porterage, laundry, telephone charges, shopping, beverages, additional mineral water, or food which is not a part of the pre-set menus.
    • Courier charge for any specific requirement.
    • Any transport charge (unless mentioned) to reach the reporting point of the tour and onwards from the dropping point of the respective tour.
    • Expense incurred in case of discontinuation of the tour for any reason.
    • Additional expense incurred for any unforeseen circumstance like scheduled flight cancellation, unscheduled accommodation, or for any force majeure situation.
    • Any increase in government taxes, fuel surcharges, YQ taxes, airfare, airport development fee, transport charges, visa fees, sightseeing charges, etc.
    • Additional charge for pre or post-air ticket deviation from the scheduled tour programme w.r.t. date or sector.
    • Any excess baggage charge levied by the airline/cruise/rail/transport company.

This list is illustrative and not a complete list and includes all the other exclusions as mentioned on the website/brochure/itinerary of the respective tour.

6.3 Any upgradation charge towards first class, business class, premium economy, seat selection, separate vehicle, room category change, etc. levied by the associates like airline/cruise/rail/hotel/transport company is not included in the tour price, and the guest will have to pay the same in addition to the tour price.

8.1 Discount/Saving/Benefit on tour price is at the sole discretion of Nihal Yatra. The discount strategy for validity/amount/percentage/number of seats/dates/age group/category/full payment/part payment/registration amount/early booking/last minute booking/group booking, etc., is defined and controlled by Nihal Yatra, which reserves the right to make changes to the discount policy at any time without assigning any reason. Any discount/saving/benefit offer is always valid for a limited period, limited tours, subject to availability, and may be withdrawn at any time without notice.

8.2 If the guest does not fulfil the conditions of the discount, such as making full payment within the timeline, submitting guest/s details/documents in the stipulated time, or failing to meet the prescribed guest count for the respective discount, the discount facility will be withdrawn, and the tour will be re-priced for the respective guest/s. The guest will then have to honour and abide by the revised pricing.

8.3 Provision of any complimentary service/item for the tour/guests is at the sole discretion of the company. Nihal Yatra reserves the right to revoke/amend/discontinue any such service/item at any time without prior notice. Any complimentary snack/s provided by Nihal Yatra on tour are manufactured, packed, and supplied by the respective vendors/suppliers. Nihal Yatra acts as a facilitator and is not responsible for any defect or damage in this regard and is not liable to compensate for any consequences.

8.4 Any discount or benefit offered in any advertising campaign is part of or supported by the marketing budget of Nihal Yatra, and guests shall not question, compare, or contest the same. It is not encashable or refundable in any manner whatsoever.

10.1 Documents Required for Booking a Tour:

A guest must provide a valid photo ID for booking a domestic tour and a valid passport for booking an international tour. According to RBI regulations, submission of PAN is required for both domestic and international tours. Additionally, guests must submit all documents as specified by the relevant visa consulate or embassy.

It is the guest’s responsibility to possess all necessary travel documents and clearances, such as passports, visas, confirmed air tickets, insurance, and any medical or legal certificates, to undertake the tour. Failure to present required documents or to submit them within the specified time frame will result in booking cancellation, with applicable cancellation charges.

10.2 Photo Identification:

For domestic tours in India, guests must carry a photo ID such as an Aadhar card, election ID card, PAN card, driving licence, or school/college ID card for students. Officials may request photo identification at various locations including airports, rail stations, sightseeing spots, safari parks, and border areas. All guests must be prepared to present their ID upon request.

10.3 Passport:

For international travel, all guests, including children and infants, must have a machine-readable passport valid for at least 180 days from the return date of the tour, along with the required visas. Guests should verify passport details, such as name, address, validity, expiry date, and blank pages for visas. For tours in Europe, ensure the passport validity is up to 10 years; old passports with 20-year validity and handwritten passports are not accepted. Passports should be well-maintained, with pages in sequential order and free from damage or tampering.

If passport issues lead to tour cancellation, the guest will be liable for applicable cancellation charges. For certain tours, Nihal Yatra may collect and submit passports to private entities or consulates/embassies. Nihal Yatra is not responsible for any loss or damage to passports during this process.

10.4 Visa (International Tours):

A visa is a mandatory authorization issued by the consulate allowing guests to enter their destination country for a limited period. Guests must ensure they possess valid visas for their tour.

During the visa process, consulates may request additional details or a personal interview, regardless of the documents submitted. The decision to issue a visa rests solely with the consulate, and Nihal Yatra cannot influence this decision or handle disputes regarding visa rejections.

Once a passport is received, guests should verify the visa details for any errors and report discrepancies to Nihal Yatra’s Travel Advisor immediately. While efforts will be made to rectify errors, Nihal Yatra cannot guarantee timely corrections or be held responsible for any resulting consequences.

For Schengen visas related to Europe tours, full tour payment must be made before visa processing. If only part payment is made, sufficient bank balance equivalent to the total tour price must be maintained for at least six months. For certain countries, if a valid visa is in an old passport, both the old and new passports must be carried. Guests must transfer the visa to the new passport before the tour and bear any associated costs.

It is the guest’s responsibility to submit all required visa documents well in advance. Consulates may have restrictions on how early visas can be applied for, and delays in processing could result in the guest missing the tour, with cancellation charges applicable as per the policy.

Guests employed in high-security institutions such as Bhabha Atomic Research Centre (BARC), Defence/Armed forces, or Chemical/Nuclear Industries should book tours early and apply for visas well in advance, as processing times may be longer. Nihal Yatra will not be responsible for any delays or non-granting of visas in such cases.

Any disputes with consulates or embassies are the guest’s responsibility, and Nihal Yatra will not be involved. Any increase in visa fees, VFS charges, or service charges after the tour launch date must be borne by the guest. Additional visa requirements beyond those included in the tour price will incur extra costs to be covered by the guest.

10.5 Travel Insurance:

All guests travelling within India or internationally should have their travel insurance policies. For international tours, insurance is must for guests.

. Guests must review their personal details and coverage and carry the insurance copy during the tour.

Guests extending their tours must extend their insurance policy accordingly. Non-Resident Indians (NRIs) or foreign nationals must obtain their own insurance before joining the tour.

In case of an insurance claim, guests must notify both the Insurance Company and Nihal Yatra within 24 hours. Any disputes about claim settlements should be addressed directly with the insurance company.

10.6 Foreign Nationals or Non-Resident Indians (NRIs):

Foreign nationals and NRIs wishing to join Nihal Yatra’s India or Indian subcontinent tours must have a valid visa for the required tour duration and comply with Indian laws and regulations. They must declare their nationality or NRI status before booking.

Guests should carry all relevant documents, including passport, visa, insurance copy, and OCI/PIO cards if applicable. Missing documents may result in denial of entry, and guests will need to return on their own. Nihal Yatra is not liable for any consequences or expenses. Some destinations may restrict foreign nationals or NRIs or charge additional fees.

For tours including multiple countries, guests must have valid visas for all destinations and adhere to local laws.

10.7 Minors:

Child safety is a priority, and countries have strict regulations regarding minors travelling. Children under 18 must be accompanied by a parent or responsible adult or have a notarized consent letter from parents. Guests are responsible for the care and supervision of minors throughout the tour.

Minors travelling with one parent must have a notarized consent letter from the non-traveling parent or a notarized statement of a deceased or sole legal parent. Some countries issue minor visas linked to the adult’s visa; if not linked, both parents’ NOCs are required for visa application.

Failure to submit the appropriate documents may lead to tour cancellation, with no responsibility or compensation from the company.

10.8 Immigration:

Holding a valid visa permits entry to a country’s immigration point, but entry permission is at the discretion of the immigration authority. Guests may be questioned, held back, or deported, which could affect the tour itinerary. Any additional costs incurred in such cases are the guest’s responsibility, and no refunds or compensations will be provided by Nihal Yatra.

11.1 Nihal Yatra strives to operate tours according to the original itinerary. The itinerary provided at booking or on the website/brochure is subject to change based on factors such as regulations, transport, and hotel availability.

11.2 Nihal Yatra reserves the right to modify the itinerary before or during the tour. Guests will be informed of changes via email, SMS, call, or by the Tour Manager.

11.3 Itinerary changes may be due to Force Majeure events, festivals, weather conditions, transport issues, or closures. Any additional costs arising from these changes will be borne by the guest.

11.4 Nihal Yatra may adjust the itinerary to enhance the tour experience, including adding, removing, or exchanging sightseeing spots. Additional charges for new attractions or services will be paid by the guest.

11.5 Some attractions may be planned for specific dates. If inaccessible due to unforeseen circumstances, Nihal Yatra will attempt to visit on an alternate day or arrange a substitute visit. Refunds for entry fees may not be provided.

11.6 If an attraction or activity is missed, an alternate may be arranged,

11.7 Any tour mishap may result in itinerary changes.

11.8 Services involving helicopters, seaplanes, cruises, etc., are subject to availability and local regulations. Nihal Yatra is not responsible for operational deficiencies and may substitute services without liability for additional costs.

11.9 Changes in the itinerary are beyond Nihal Yatra’s control, and no compensation will be offered for such alterations.

12.1 J/L or Ex destination guests book Nihal Yatra tours without visa, insurance, and main sector air tickets, reaching the tour’s first destination and departing from the last destination. Payments for J/L or Ex destination tours must be made in INR/USD/EURO or designated currency.

12.2 J/L or Ex destination guests should carry valid air tickets, passports, visas, and insurance. Non-compliance will result in a denial of entry, with no refunds provided. Entry into the tour may be restricted if travel documentation is not properly validated.

12.3 Guests should confirm with Nihal Yatra Travel Advisor the specifics of the tour, including day, date, time, location, and flight schedule, and make their flight bookings accordingly to join or leave the scheduled group tour. Guests should opt for refundable air tickets so that if there are any changes to the scheduled tour date, they can pay the date change fee to the airline to modify their tickets. If a guest purchases a non-refundable ticket and the tour date changes, they will need to buy a new ticket to join the tour at their own expense. Nihal Yatra will not be liable for any loss or cancellation arising from this.

12.4 Guests must provide a copy of their valid air ticket, visa, and insurance to their Travel Advisor at Nihal Yatra before the tour. Guests should also provide their local contact details and be aware of the reporting location, the name of the Tour Manager, and their active local contact number.

12.5 Any additional services such as pre/post accommodation, transfers, sightseeing, meals, etc., will incur extra charges, and these payments must be made immediately or 45 days before the tour departure.

12.6 Due to unavoidable circumstances, force majeure, or airline operational changes, tour sightseeing schedules on the first or last day may be altered. In such cases, guests joining from different locations (J/L) or from an alternate destination may miss some sightseeing or on-tour services. Nihal Yatra will not be liable for any refunds for missed sightseeing or services, nor will it provide compensation for such consequences.

12.7 Guests joining from different locations (J/L) or from an alternate destination must reach the scheduled reporting place (airport/hotel/sightseeing) at their own expense as directed by the Travel Advisor or Tour Manager. If a guest cannot join the tour at the designated reporting place, the group will proceed as per the itinerary, and the guest will need to join them wherever possible and cover the related expenses.

13.1 A Deviation Guest is a traveller who books a Nihal Yatra group tour and chooses to deviate from the scheduled itinerary either before or after the tour for reasons such as visiting friends or relatives, attending a convocation or convention, or for business purposes.

13.2 If a guest wishes to travel earlier (pre-deviation) or return later (post-deviation), they must inform the Travel Advisor at the time of booking. The Travel Advisor will guide the guest on the necessary changes required for airline date changes, sector changes, and extra accommodation or transfers. Additional charges for these changes must be paid by the guest immediately.

13.3 Deviation requests are subject to availability, and if the requested change is not possible, the guest will need to choose from alternative options.

13.4 It is the guest’s responsibility to re-confirm their air ticket and flight schedule 24 hours before departure.

13.5 If a guest takes any pre or post-tour deviation on their own, they are responsible for joining or leaving the tour at the airport, hotel, or sightseeing location at their own cost, as advised by the Travel Advisor or Tour Manager. If the guest cannot join the tour at the designated reporting place, the group will continue as per the itinerary, and the guest must join them wherever possible and bear the transportation expenses.

13.6 These guests must check their air ticket, visa, and insurance for travel dates and validity before the tour departs.

13.7 Deviation is a personal choice of the guest, and Nihal Yatra can only assist but does not guarantee the same. Nihal Yatra will not be held responsible for any consequences arising from the deviation.

15.1 General:

Nihal Yatra’s group tours typically include air tickets. The actual ticketing of the group occurs before departure according to the airline’s policy. Any increase in airfare, taxes, fuel surcharges, airport development fees, etc., between the tour launch and departure dates will be the responsibility of the guests and must be paid before departure.

When booking an air-inclusive tour or FIT package with Nihal Yatra, it is understood that guests accept the airline’s Terms & Conditions for travel, baggage, meals, and services, as well as applicable national and international air transportation laws such as DGCA, IATA, and PATA. In the event of airline service discontinuation, route changes, flight delays, etc., any additional costs incurred to continue the tour will be borne by the guests.

Guests must carefully fill and verify their booking form, including correct name spelling, age, birth date, contact details, passport number, and passport issue details. Names should match the passport for international tours and the Aadhar card for domestic tours. Incorrect details may result in name correction (if time permits), denial of boarding, deportation, or tour cancellation. Guests will be responsible for any consequences, losses, or additional expenses, and Nihal Yatra will not be liable.

15.2 Baggage:
  1. Nihal Yatra provides information about the airline baggage allowance for scheduled tours. Guests should check the latest baggage allowance for their respective airline and adhere to their terms and conditions. Any excess baggage charges must be covered by the guests.

Please note,If guests are joining the tour from another Indian city to the main hub, they will use domestic flights to and from their city of residence. The baggage allowance may differ between the domestic airline and the scheduled tour airline. Any excess baggage on the domestic flight must be paid by the guests.

  1. Guests are advised to travel light and carry a mid-size 4-wheel bag, as they will be handling their baggage throughout the tour. Large-size bags should be avoided.
15.3 In-flight Seating:
  1. Nihal Yatra provides economy class air tickets, which do not include specific seating like front row, emergency row, aisle seat, or window seat. If guests wish to book specific seats, they must inform their Travel Advisor and pay for the facility. Seat allocation will be subject to availability with the airline.
  2. On the day of departure, if guests wish to upgrade from economy to premium economy, business, or first class, they can do so subject to availability, by paying the additional amount to the airline.
15.5 In-flight Meals:
  1. In-flight meal service is at the discretion of the respective airline.
  2. Special meal requests should be made at the time of booking and are subject to availability with the airline.
  3. Nihal Yatra is not responsible for any unavailability of requested meal types, quantities, or quality of in-flight meals.
  4. On domestic and short-haul international tours, in-flight meals are mostly included in the air ticket wherever available.
15.6 Airport Service:

Various airports offer special services such as lounge facilities, attendants, and Pranaam Guest Services at an additional cost. Guests wishing to avail themselves of such services should inform the Travel Advisor. Wheelchair facilities for seniors or physically challenged guests are also available at the airport if pre-booked, and are usually free of cost. These facilities are subject to availability.

16.1 Guests are advised to travel light and avoid carrying valuables on the tour. They should exercise caution with their baggage and belongings at all times. Belongings such as mobile phones, cameras, laptops, jewellery, gadgets, passports, visas, tickets, currency, purses, and bags should not be left unattended. It is recommended to use digital payment systems like forex cards, credit cards, mobile payments, and e-wallets. Guests are responsible for their personal baggage and belongings. Nihal Yatra or its representatives are not liable for any loss, theft, damage, or accident involving personal belongings during the tour, flight journey, coach travel, hotel stay, or sightseeing, regardless of the reason.

16.2 In case of loss, theft, damage, or accident, it is the guest’s responsibility to file a complaint with the relevant local authorities such as the police, private entities, or the airline office, and to follow up with them.

16.3 Any claims related to loss, theft, damage, or negligence with any third-party entity, such as airlines, hotels, coach companies, or sightseeing places, should be addressed directly with the respective entity or insurance company (if applicable). Nihal Yatra is not liable for any compensation related to disputes over settlement amounts or claim rejections by third parties or insurance companies.

16.4 Customs, immigration, and airlines impose restrictions on certain items and the amount of currency travellers can carry. Guests should be aware of these regulations and ensure compliance. Carrying restricted items, excess money, or misplaced passports may result in detention, missed flights, or tour curtailment. Nihal Yatra is not responsible for any resulting losses or additional expenses.

17.1 For tours, transportation includes air-conditioned, air-cooled, or non-air-conditioned vehicles as per the itinerary. This can range from large coaches and mini coaches to tempo travellers, jeeps, cars, or taxis, depending on the tour type, itinerary, road conditions, and number of guests.

17.2 Seat allotment in the coach is based on booking date priority. This applies even if multiple tours are merged. Seat numbers are assigned one day before departure and are given to guests on the first day of the tour by the Tour Manager. Seat numbers cannot be provided at the time of booking or before departure.

17.4 For certain tours, small vehicles (e.g., Etios, Dzire, Innova) will be used, accommodating 4-6 guests. The Tour Manager will share one of the cars in the group on a rotational basis. These cars are meant to be used for road journeys and sightseeing as per the tour itinerary and are not at the disposal of any individual or group of guests.

17.5 Guest/s or a group of guests can opt for a separate vehicle for their family or upgrade the vehicle type or request for a tempo traveller/ mini coach/ big coach for their family/ group at an additional cost, subject to availability.

17.6 For tours to Leh Ladakh, Andaman, Sikkim Darjeeling and North East, small vehicles will be used based on 5-6 guests in one vehicle. Since it is a difficult terrain with limited availability of vehicles, the type of vehicles used for these tours will vary on a day-to-day basis. At these destinations, it is not possible to upgrade the vehicle type.  

17.7 The coach captain or vehicle driver plays a crucial role in the successful operation of the tour. Guests should treat them with respect and adhere to driving regulations, including maximum driving hours and rest periods.

17.8 Guests must be punctual and follow the day’s schedule to complete sightseeing or programs as per the itinerary. If a guest does not report to the coach on time, the coach will proceed to the next destination, and the guest must join the group at the next point at their own expense.

17.9 To ensure comfort and safety, there is a strict ‘no smoking’, ‘no alcohol’, and ‘no eating’ policy in the vehicle. Guests are requested to adhere to these rules.

17.10 To maintain cleanliness and hygiene, ‘pay & use’ toilet facilities are available at most places. Guests should carry coins or small change for these facilities.

17.11 In case of vehicle or air conditioner failure, Nihal Yatra will try to resolve the issue as soon as possible. However, Nihal Yatra is not responsible for mechanical failures and does not offer compensation.

17.12 Guests are responsible for the upkeep of the coach. If the coach’s interior or exterior is damaged, the guest will need to pay the repair charges or compensation immediately.

17.13 Nihal Yatra is not liable for refunds for missed sightseeing due to unforeseen circumstances such as demonstrations, landslides, road closures, or traffic jams.

18.1 Nihal Yatra offers exclusive cruise tours and some tours that include single or multi-night cruises. Cruise-inclusive tour prices are based on inside state rooms, porthole, or ocean view cabins as mentioned in the itinerary.

18.2 Upgrades to balcony cabins or suites are available at an additional cost, subject to availability.

18.3 Shore excursions not included in the tour or optional cruise facilities can be purchased from the cruise company at an additional charge.

18.4 It is the guest’s responsibility to be on time, as the cruise cannot wait. If a guest misses the cruise, they must report to the next port of call or destination at their own expense.

18.5 Individual guests travelling on Customised Holiday packages should be aware of the cruise’s statutory tipping policy and pay accordingly.

18.6 Some tours include rail journeys as part of the itinerary, typically with air-conditioned chair cars or sleeper berths for day or night journeys. Upgrades in rail class are available at an additional cost, subject to availability.

18.7 Guests must be punctual and avoid missing the train, as they will bear the cost and consequences of any missed train.

18.8 As cruise and rail companies are private organisations, their own Terms and Conditions apply in addition to Nihal Yatra’s Terms and Conditions.

19.1 Services for tours or packages are booked or blocked well in advance. Cancelling such services results in forfeiture of money depending on the cancellation timing. Cancellation of a tour or service will incur charges as outlined below. Third-party products or services like airlines, cruises, railways, transport, hotels, restaurants, caterers, and sightseeing companies have their own Terms and Conditions and Cancellation Policies, which apply in addition to Nihal Yatra’s policies.

19.2 This Cancellation Policy applies to all guests of Nihal Yatra, including Group Tours, Customised Holidays, MICE Tours, Inbound Holidays, or any independent services.

19.3 Cancellation requests must be submitted in writing via email to Nihal Yatra at contact@nihalyatra.com from the guest’s registered email ID.

19.4 Once a booking is cancelled, it cannot be reinstated. Re-booking will be treated as a new booking and may incur additional charges.

19.5 All guests agree to the above policy and terms.

19.6 Cancellation by/for/due to:
  1. Guest cancels the tour due to any personal reason:
  1. After booking, guests may have any personal reason like non sanction of leave, exam postponement, illness, family emergency etc. which leads to cancellation of their tour/ package.
  1. Date of the cancellation request email sent by the guest (unless decision withheld or changed), will be considered as the date of cancellation and the cancellation charge will be applicable accordingly.          
  1. . Considering the safety of the tourists, Nihal Yatra is compelled to postpone/ reschedule the tour under force majeure situation or due to uncontrollable factors at the destination, however guest/s do not wish to continue and cancel the tour:
  1. Nihal Yatra reserves the right to cancel or reschedule tours due to force majeure situations like natural calamity, epidemics, terrorist activities, political unrests, curfews, local riots, government orders, etc. or uncontrollable factors like airline operation/schedule change, disruption due to political/sports/local/VIP event etc at the destination considering the safety of the tourists.
  2. Under any such force majeure situation/ uncontrollable factors, no refund – fully or partially will be applicable. As refund is not applicable, guests will be required to choose the next possible future date of the same tour. If there is any price difference for the future tour, guests will have to pay the same before the tour departure.
  3. To reschedule the tour in force majeure situation/ uncontrollable factors, Nihal Yatra will send the request to all the concerned associates like airlines, hoteliers, transporters etc. for their cooperation and assistance in postponement of the services. In case these associates are not in a position to consider the request, then actual cancellation charges may apply.
  4. If a guest wants to change their destination, then the decision will depend on the cooperation of the associates like airlines, hoteliers, transporters etc. Such a decision will require time and will be given as early as possible. If the selected tour’s price is more, then guests will have to pay the difference before the tour departure. In case the tour price is less, then the remaining amount will be kept in a credit shell with Nihal Yatra. No refund is applicable for the credit shell.
  1. Guest cancels the tour due to non-acceptance of change in itinerary/ service:
  1. For the betterment of the itinerary or under unforeseen situations, Nihal Yatra reserves the right to add/ delete/ exchange the sightseeing place/s or any other service and on this ground guests will not be able to withdraw from the tour.
  2. In this case if the additional sightseeing or service requires extra charge then it will have to be paid by the guest.
  3. If any guest is not willing to accept the said change, then the guest will have to cancel the tour and cancellation charges as per the Cancellation Policy will be applicable.
d. Deemed Cancellation – Guest’s Booking Stands Cancelled Due to Visa Rejection/Delay
  1. Rejection or delay of a visa will result in deemed cancellation, and the booking will be cancelled without any notification or confirmation from the Guest.
  2. The date of visa rejection will be considered as the date of cancellation, and cancellation charges will apply accordingly.
  3. Guests can reapply by paying additional visa charges; however, visa approval is at the discretion of the respective Consulates, and Nihal Yatra will not be responsible for the outcome.
  4. If the visa is not granted even upon reapplication, the cancellation charge will be based on the date of rejection of the second visa application.
  5. If no notification of visa status (granted or rejected) is received from the respective consulate/embassy before the tour departure, it will be considered deemed cancellation, and cancellation charges will apply.
  6. In the case of a group booking, if an individual’s visa is rejected or delayed and the rest of the group cancels the tour, cancellation charges as mentioned in the Cancellation Policy will apply to the entire group.
  7. When the visa is received from the consulate, Nihal Yatra will email a copy of the visa to the guest; however, consulates may sometimes dispatch passports directly to the guest’s residence. In either case, it is the guest’s responsibility to verify that the visa details and validity are accurate. Any discrepancies may result in issues with immigration, and Nihal Yatra will not be responsible for any refunds, losses, or consequences.
  8. For cases where the air ticket or visa is processed more than 91 days in advance, additional charges for air/visa fees will apply in addition to regular tour cancellation charges.
e. Deemed Cancellation – Guest’s Booking Stands Cancelled Due to Non-Payment of Partial/Full Tour Price

1.    Guests are required to pay the full tour price at the time of booking, or 45 days prior to the tour departure date. If payment is not received within the specified timeframe, Nihal Yatra reserves the right to cancel the booking without written notification from the guest, and any paid amount will be forfeited.

2.    In such cases, Nihal Yatra’s cancellation notice date will be considered the deemed cancellation date, and cancellation charges will apply as per the Cancellation Policy.

f. Deemed Cancellation – Guest’s Booking Stands Cancelled Due to ‘No Show’ or Absence on Day 1 of the Tour
  1. If a guest fails to join the tour on the first day, it will be considered a ‘No Show’ and deemed cancellation, with no refund applicable.
  2. All services will be cancelled, and 100% cancellation charges will apply, unless the guest informs Nihal Yatra about joining the same tour later at their own expense.
g. Deemed Cancellation – Guest’s Tour Stands Cancelled Due to Discontinuation from Ongoing Tour
  1. If a guest discontinues or terminates the tour for personal reasons, it will be considered deemed cancellation, with no refund applicable.
  2.  Nihal Yatra will assist the guest in booking necessary services; however, all expenses must be paid by the guest immediately in advance.
i. In All the Above Situations, the Following Cancellation Charges Will Be Applicable:

Cancellation received number of days prior to tour departure

Cancellation fee applicable on Net Tour Price (per person)

India Excluding Andaman

Andaman Bhutan
Nepal

Asia excluding India, Nepal, Bhutan &  Japan, China, Korea & Taiwan

Europe, America, Canada, Australia, New Zealand, Africa, Japan China, Korea, Taiwan

International Tours with cruises including Antarctica

More than 121 days

10%

10%

10%

10%

10%

D- 91 to 120

25%

25%

25%

25%

25%

D -61 to 90

50%

50%

50%

50%

50%

D-30 to 60

75%

75%

75%

75%

75%

D- 30

100%

100%

100%

100%

100%

  1. The above cancellation charges include various direct and indirect expenses incurred for preparation and operation of the tour.
  2. Nihal Yatra is not liable to give any details or bifurcation of the tour price or the cancellation charge.
  3. Any refund payable to the guest as per the Cancellation Policy will be paid within 14 working days of receiving the final confirmation of cancellation request from the guest.
19.7 Cancellation of the Tour by Nihal Yatra:
  1. Nihal Yatra reserves the right to cancel any group tour/package due to any operational reason or inadequate participation of the guests required to operate a group tour. In such cases, cancellation of the tour shall be communicated to the guest via their registered email/telephone/SMS.
  2. The amount paid by the guest will be refunded within 14 working days of the cancellation of the tour.
  3. The refund will be paid by A/C payee cheque/NEFT/RTGS.
  4. Nihal Yatra will not be liable to pay any interest on the tour amount paid by the guest.
  5. Nihal Yatra owes no responsibility for any additional expenses related to any other arrangements made by the guest on their own.
  6. A guest wishing to take any other tour can do so in consultation with the respective Travel Advisor. Any excess/short payment for the new tour will be refunded/collected from/to the guest.
19.8 Right of Admission and Termination:
  1. Nihal Yatra reserves the right to deny any booking or cancel the accepted booking of any guest without providing any reason or justification.
  2. Nihal Yatra reserves the right to terminate the tour of any guest while on tour if the guest does not follow the group tour decorum or misbehaves/creates a nuisance to the co-passengers/Tour Manager/coach captain/local citizens/officials, etc. Under such circumstances, the guest will have to make arrangements for their return travel on their own, and no refund is applicable.
19.9 Transfer of Tour:
  1. If guests wish to transfer their original tour to a new tour for any reason, such transfer is treated as a cancellation of the original tour, and a fresh booking of the new tour has to be made. Cancellation charges will apply to the net tour price of the original tour. For the new tour, prevailing tour price and discounts will be applicable.
  2. Guests wishing to transfer the tour must communicate in writing to the Travel Advisor. Such requests will be accepted subject to availability.
19.10 Merging of Tours:
  1. Nihal Yatra reserves the right to merge two or multiple tours when there is inadequate participation of guests in a single tour or for any operational reason. Seat allocation in the coach will occur according to the booking date priority of the merged tours.
19.11 Refund:
  1. Nihal Yatra reserves the right to determine the quantum of refund payable to the guest in case of cancellation, transfer, or amendment of the tour. Refunds are calculated based on various factors such as the cancellation date, reduction in tour capacity, contractual agreements, and cancellation policies of associates like airlines, hoteliers, transporters, etc. The decision given by Nihal Yatra on the quantum of refund according to the Cancellation Policy shall be final and will be paid directly to the guest.
  2. As per GOI regulations, any refund from Nihal Yatra for both Indian or international tours will be paid only in Indian rupees by A/C payee cheque/NEFT/RTGS, even if the guest has made the tour payment partly or fully in foreign currency.
  3. Refunds are always processed in the name of the primary booking contact marked on the booking form or, in the case of ad-hoc/corporate groups, in the name of the institution/company that made the payment on behalf of the group.
  4. Nihal Yatra is not liable to pay any interest on the tour amount paid by the guest(s).
  5. Convenience charges for payments made by credit card, debit card, online transfer, etc., are non-refundable.
  6. Tax Collected at Source (TCS) for international tours is non-refundable as it is deposited with the income tax department and recorded on the guest’s registered PAN. TCS once paid cannot be reversed but can be claimed by the guest while filing their annual Income Tax Returns.
  7. In cases of force majeure/uncontrollable situations, Nihal Yatra reserves the right to levy non-refundable ‘tour transfer charges’ or ‘service charges’ for standalone services.
  8. For FIT/Customised packages, the Holiday Design Fee charged at the time of inquiry is non-refundable if guests do not book the holiday with Nihal Yatra.
  9. When the tour price includes a visa fee and if consulate/VFS/embassy procedures require visa fee payment directly by the guest, the visa fee reduction will be given at the time of booking or will be refunded within 7 working days of submission of the visa payment receipt by the guest.

When the tour price includes a visa fee and the guest holds a valid visa for the tour, they are required to submit the visa copy at the time of booking to avail of the reduction of the visa fee. In case of unforeseen circumstances where the tour is rescheduled, the guest will have to obtain the visa according to the new schedule and bear the costs of the same.

20.1 General:
  1. Accommodation provided on the tour depends on the category of the tour/package. It may be in resorts, hotels, houseboats, tents, camps, dormitories, hostels, cruise ships, trains, coaches, etc. The location of the accommodation generally depends on the tour program.
  2. Suggested names of the hotels/type of accommodation mentioned in the tour program are always subject to availability. Similar types of tours may be accommodated in different hotels/types of accommodation depending on capacity and availability at the destination.
20.2 Room Type/Category:
  1. Generally, the rooms are twin/double or single-bedded, and an extra bed (if needed) is provided in the form of a mattress on the floor. Guests can upgrade the room to a suite/family room/specific view room, etc., subject to availability, by paying an additional cost. If any guest wishes to have an additional room on tour, they can do so subject to availability by paying an additional cost.
  2. Assignment of rooms to an individual or a group is at the discretion of the hotel/associate/supplier providing said service and is not controlled by Nihal Yatra.
20.3 Check-In and Check-Out Time:
  1. It is a common practice among hotels in India and around the world that check-in time for travellers is 3 pm and check-out time is 10 am. Our tour programs and itineraries are planned accordingly. Guests should be aware that even if we reach the destination early in the morning, we cannot check in to the hotel, and in that case, we will try to complete one or more sightseeing activities before check-in.
  2. If individual guests wish to check in early or check out late on their own, they can request the same and avail it subject to availability by paying an additional charge.
  3. Certain accommodation types may ask for a credit card/security deposit at check-in, which is refundable at check-out subject to the utilisation of services by the guests.
20.4 Room Sharing:
  1. Single (solo) guests sharing a room with another guest will have to abide by the room-sharing policy of Nihal Yatra, which is sent to the guest’s registered email ID upon booking the tour. Any issues such as misunderstanding between room-sharing partners, damage/loss of personal items or hotel property, etc., are the sole responsibility of the sharing partners and must be resolved between them. Nihal Yatra is not responsible for the same.
  2. Any room-sharing partner resorting to harmful/unhygienic/intolerable behaviour will be compelled to take a separate room immediately on tour by paying an additional single occupancy room charge.
20.5 Children Sharing Room with Parents:
  1. For convenience and comfort on tour, it is recommended that a family of three opt for a double room with an extra mattress and a family of four opt for two rooms. On international as well as Indian tours, most hotels do not allow four people in one room for safety reasons.
20.6 Damage Caused to Property:

  1. Any damages caused to the hotel rooms/type of accommodation during the stay shall be borne by the guest and must be paid immediately or before check-out. If guests find any pre-existing damage in the room, it should be immediately brought to the notice of the hotel staff and/or Nihal Yatra Tour Manager. Nihal Yatra is not responsible for such losses in any form or liable to pay any charges.

20.7 Accommodation Facilities:
  1. Accommodation facilities like parking, restaurants, meeting rooms, business centres, travel desks, doctors on call, lifts/elevators, porters, laundry, internet, Wi-Fi, telephones paid television channels, air conditioners, in-room safes & amenities, room service, etc., may be available depending on the type of the tour or destination and will differ from property to property. All these facilities may or may not be available on a complimentary basis, and guests must check before availing of the same. Any charges upon the use of such facilities must be paid directly to the hotel by the guest.
  2. Nihal Yatra shall not be liable for any disruption of any of the services, facilities, and amenities offered at the hotel or accommodation type, as well as deficiency in service including unprofessional behaviour of hotel staff, as it does not come under the direct purview of Nihal Yatra.
  3. To combat global warming, conserve natural resources, and practice sustainability, many countries/governments/local communities/private establishments/independent bodies have enforced restricted use of water, electricity, and air-conditioning, which should be followed by every guest as a responsible tourist.
20.8 Accommodation in the Tropics/Forests/Open Air:

In many accommodation types located in natural surroundings, especially tents, camps, safari lodges, beach resorts, etc., insects like ants & cockroaches in the room and birds, monkeys, small animals, and occasional rodent sightings around the room or hotel grounds are almost inevitable. It should by no means be taken as a sign of dirtiness, as it is simply a fact of life in these destinations/locations.

21.1 Meals on tour are served as written in the itinerary/tour program as Breakfast, Lunch and Dinner. These are pre-set menus which mostly include Indian meals and sometimes local or international cuisine depending on the destination and tour. The Indian meal menu generally comprises dal, rice, roti, two vegetables, salad & accompaniments, and dessert.

21.2 Depending on the tour program, packed meals are served at a few places on tour.

21.3 In a group tour, special meal/diet requests can be accommodated to a limited extent only, and if informed at the time of booking. Such guests should carry their own dry snacks because at certain locations their special requests cannot be fulfilled.

21.6 Any missed meal due to any personal reason of the guest will not be substituted or compensated.

21.7 While we endeavour to select good quality restaurants for meals, we do not have direct control over their operations in terms of food, hygiene, sanitation facilities, etc., and Nihal Yatra is not responsible for any deficiency in the quality and service of the same. No complaints/claims in this respect shall be entertained.

22.1 Nihal Yatra’s Tour Managers are very popular among the tourists on both Indian and International tours. These Tour Managers accompany the guests on group tours from the first day to the last day of the tour as mentioned in the itinerary. To make the tour most enjoyable, guests are advised to follow the instructions given by the Tour Manager regarding tour schedule, safety precautions, clothing, things to carry, meals, sightseeing information, local etiquette, do’s and don’ts, etc. The Tour Manager is not responsible for any instructions ignored/overruled by the guest/s and its consequences.

22.2 Guests are requested to treat the Tour Managers respectfully as they are doing their level best to accomplish the tour with great success. Any on-tour service issue/complaint should be immediately brought to the notice of the Tour Manager by the guests so that a solution can be obtained and the issue can be resolved.

22.3 Though the Tour Managers are at the service of the guests on tour, they are not responsible for any theft/loss/damage to the guest’s personal belongings and any injury or accident caused to the guest. Since the Tour Manager has to manage the entire group and complete the tour program as per the itinerary, s/he will not be able to accompany the guest/s personally or stay back with them in case of emergency. However, s/he will guide the guest/s for further process or for lodging the complaint with local authorities. Any expense incurred due to the same will be borne by the guest/s.

22.4 If a guest’s personal belonging is lost and found after departing from that destination, then the guest will have to make arrangements to bring it back via courier service and bear the expenses for the same. Nihal Yatra or its Tour Managers are not responsible for getting back the lost & found item from any destination.

22.5 For smooth operation and clarity of instructions, along with verbal communication, Nihal Yatra’s Tour Manager will create a WhatsApp group of its guests on the second day of the tour (In rare cases due to unavailability of internet this may not be possible). This group would be created solely for sharing tour-related instructions and the next day’s tour program. In case any guest has an objection to being a part of this WhatsApp group, then s/he should intimate the Tour Manager immediately for necessary action.

22.6 On group tours, the language of communication is Hindi and English. Tour Managers communicate in Hindi and/or English. On international tours, all local guides, local hosts, ship crew, hotel representatives, etc., speak English. Guests are expected to be conversant with these two languages. In case any guest is unfamiliar with these two languages, Tour Managers will do their level best to make the guest/s comfortable and understand the tour program.

22.7 Nihal Yatra’s Tour Managers shall not be responsible for and extend any assistance to alter or amend the following:

  • Itinerary and its inclusions in normal conditions, as they are pre-decided by Nihal Yatra.
  • Flight seat allotment, as it is at the discretion of the airline.
  • Coach seat allotment, as it is assigned as per the booking date priority.
  • Room allotment, as it is at the discretion of the hotel.
  • Any missed sightseeing, if timings are not adhered to by the guest/s.

22.8 The Tour Managers are under the contractual obligation of Nihal Yatra and accordingly are required to provide the highest quality of services on tour. However, Nihal Yatra shall only be liable for the acts of Tour Managers which are related to Nihal Yatra tours, and Nihal Yatra shall not be responsible for any act done by him/her at their personal level. Guests are advised to refrain from engaging in any kind of monetary or otherwise transactions with Tour Managers in their personal capacity.

23.1 Shopping is an important activity of any tour and an experience in itself. Guests should shop responsibly, as well as check the price and quality of the items they wish to purchase. All guests are hereby made aware that Nihal Yatra neither recommends nor promotes any specific shop or vendor and is not responsible for any item you may purchase on tour. Sometimes sightseeing places have their own souvenir shops/flagship stores/galleries where there is no compulsion on shopping but guests may shop if they wish to do so. While shopping, guests should check quality, quantity, price and be aware of VAT refund, baggage allowance, courier charges, shipping, freight, customs duty wherever applicable.

24.1 Nihal Yatra has a facility of Gift Vouchers which can be purchased by the guests and gifted to their near and dear ones on happy occasions.

24.2 Sometimes Nihal Yatra also issues Gift Vouchers to guests as a prize or benefit.

24.3 These Gift Vouchers come with the following:

  • The Gift Voucher can be redeemed only against group tours (subject to availability) or holiday packages of Nihal Yatra.
  • It comes with a validity and should be used within the specified time limit.
  • It cannot be split as well as two or more gift vouchers cannot be combined for one tour.
  • It is non-transferable, non-refundable, and non-encashable.
  • At the time of redemption, the guest will need to share the digital code which they must have received at the time of voucher issuance.
  • The gift voucher cannot be used for one-day tours/picnics/stand-alone services, and also for tours priced below INR 20,000/-.

Nihal Yatra Terms and Conditions will also be applicable.

25.1 Nihal Yatra welcomes all Indians, NRIs, and foreign nationals to join the tour within India or around the world. Guests should be mentally as well as physically fit and should consult their physician before joining the tour. Differently-abled guests should check the facilities available at the destination prior to booking the tour and must be accompanied by a family member.

25.2 The safety and well-being of all guests on the group tour are our priority. Any guest who poses a threat to the tour companions and is found unfit to participate in any sightseeing or to continue the tour will be restricted from joining the sightseeing and/or will be compelled to discontinue the tour. In such cases, Nihal Yatra will assist the guest with further arrangements; however, the guest will bear all the expenses and no refund of tour price is applicable.

25.3 When a guest seeks any medical assistance on tour, the same will be arranged through local doctors or hospitals. All expenses regarding such medical aid will be borne by the guest. We recommend all guests to buy medical insurance which covers hospitalisation and other medical expenses.

25.4 Guests should keep in mind and exercise caution as some tours include rough terrain, extensive walking sometimes over cobblestone streets, uneven pavements, steps, hill climbs, and/or locations which may not be easily accessible.

25.5 Guests should ensure that they are physically fit to participate in any included or optional outdoor/adventure activity. Nihal Yatra will not be responsible for any injury, accident, or mishap occurred due to the same.

25.6 Guests in need of special service must be accompanied by their near and dear ones or relatives on tour. Any required service like a caretaker, wheelchair, airport assistance can be made available at an additional cost subject to availability.

26.1 Guest details on their booking form are very important as all further arrangements of the tour are dependent on the same. Any mistake can lead to a substantial loss to the guests; hence they are hereby informed to verify and reconfirm the details on their booking form. If the guest has booked the tour/package through Nihal Yatra’s sales office or sales partner’s office, they must authenticate the booking form and ensure that they have received a confirmation call and an auto-generated SMS from Nihal Yatra’s corporate office immediately after the booking.

26.2 Accuracy and authenticity of the information provided by the guest:

  1. When guest/s submit any information to Nihal Yatra, at the time of enquiry, registration, booking, or while processing the visa or insurance, s/he must ensure that all the information provided by them such as tour date, name, age, birth-date, address, details of Aadhar/PAN/passport and required financial information by the visa consulate is accurate, true, current, and complete in all respects.
  2. Nihal Yatra will rely on the information provided by the guest and will proceed with all tour formalities on the basis of the same. If a guest finds any incorrect detail on their booking form, s/he should inform the Travel Advisor and get it corrected immediately within 24 hours after the booking.
  3. Incorrect information may lead to amendments or cancellation of the tour; the cost incurred for the amendment and/or loss due to cancellation will have to be borne by the guest. Nihal Yatra will not in any way be liable for the same. In case of any change in the registered contact details, guest/s should immediately get it updated through their Travel Advisor to avoid missing any important information.

26.3 For any tour, guests need to submit their valid documents for processing the booking and collect the necessary documents from Nihal Yatra before the tour. In both these cases, the guest should observe the timelines to avoid any future issues in the booking/joining the tour. Timelines are shared periodically on the guest’s registered contact details.

26.4 While on tour, guest/s should carry original documents like Aadhar card, PAN card, passport with valid visa/s, air ticket, insurance copy, NOC if needed in case of minors/children, vaccination certificate, health report (if mandatory), or any other personal/legal document required at the immigration. Guests are also advised to keep photocopies of the important documents with them and also at their homes in case of emergency.

26.6 When guests book the ‘group tour,’ they are expected to conduct themselves in a manner that is appropriate for group travel. Any abusive/aggressive/harmful behaviour towards co-travelers/Travel Advisor/Tour Manager/representative of the associates will compel us to cancel the booking or discontinue the guest from the tour. The company reserves the right to cancel or terminate such guests from the tour and will not be liable for any refund, compensation, or consequences.

26.7 As per the immigration/customs/government/community laws, guests are not allowed to possess or carry any illegal or restricted items such as narcotic drugs, weapons, ammunition, explosives, etc., and if found, it will lead to the discontinuation of the tour and the guest may have to face legal action according to the law of the land.

26.8 Guests should follow the Tour Manager’s instructions and maintain punctuality. Any missed sightseeing or service due to any delay on the guest’s part will be the sole responsibility of the guest and any expense or loss incurred due to the same will have to be borne by the guests.

26.9 While on tour, it is everyone’s responsibility to take care of private as well as public property. Any expense or penalty incurred due to the damage caused by the guest/s (knowingly or unknowingly) to the hotel property/aircraft/train/cruise/coach/sightseeing attraction, etc., will have to be borne by the guest/s and is to be settled immediately.

26.10 Any inconvenience faced by the guest/s on tour should be immediately brought to the notice of the Tour Manager so that a solution can be sought from the concerned officials wherever possible.

26.11 Guests should be aware that during their participation in the tours operated by Nihal Yatra, certain risks and dangers may arise beyond our control, including but not limited to: the hazards of travelling in undeveloped areas with narrow roads, ghats, low oxygen levels; travel by boat/train/automobile/aircraft, etc.; forces of nature; political unrest; acts of unlawfulness or terrorism; animal interaction; hazardous local customs and practices; differing levels of sanitation; differing standards of safety; risks associated with water, air, fire, food, plants, insects, and differing animal regulation; accidents or illness in areas lacking means of rapid evacuation or medical facilities; acts of national and local governments and unrest and acts of others against governments. These risks are not an exhaustive list but are examples of many kinds of risks. You are voluntarily participating in these activities with the knowledge that there are significant dangers involved, and you hereby agree to accept any and all risks.

26.12 If the guest/s do not wish to or are not allowed to visit a country or part of a country intended to be visited because of any law, condition, or requirement of any governmental authority, then these guests are solely responsible for any missed visit, loss, damage, costs incurred, etc., and Nihal Yatra will not be liable for any refund, compensation, or consequences.

26.13 As lawful consideration for the agreement with Nihal Yatra to participate in the tour, you agree that you will not make any claim against Nihal Yatra, its group companies, or its personnel or sue for bodily injury, emotional trauma, death, property loss, or damage, etc., however caused.

26.14 We suggest every guest get insured before joining the tour. In case of any accident or incident leading to an insurance claim, the guest will have to directly communicate with the insurance company and provide necessary documents asked for the claim settlement. Any grant or rejection of the claim will be solely the decision of the insurance company and Nihal Yatra will not be responsible for the same. Any dispute arising about the adequacy of the settlement amount or rejection of the claim should be directly dealt with the insurance company by the guests.

26.15 Airlines, cruises, and trains are imposing stricter baggage policies with restrictions on size and weight. Hence, guests are advised to travel light with small bags which are easy to carry on their own. Guest/s shall pay the porter charge or tip directly if any such service is availed by the guest/s at the train stations, airports, cruise terminals, immigration points, hotels, or at any other place.

26.16 Tipping is customary (unless otherwise stated in your tour itinerary inclusions) in all parts of the world for services rendered like porters, coach drivers, guides, etc.

26.17 Any friends, relatives, or colleagues visiting guests on tour are not allowed to utilise any service unless they have taken prior permission and paid for the same in advance. Such admission or permission will be subject to availability.

26.18 This agreement, though entered on your behalf, also binds the heirs, assigns, and legal representatives.

26.19 Money to carry along: Nihal Yatra generally includes all services and maximum sightseeing as per the tour itinerary. However, guests should carry money for their personal expenses, shopping, optional sightseeing, local delicacies, beverages, additional facilities offered by the hotel/resorts, etc., and also for any emergency due to medical reasons or unforeseen/force majeure situations.

27.1 Nihal Yatra, as an organisation, acts as a facilitator coordinating with various independent service providers for tour-related services. These include, but are not limited to, airlines, cruises, railways, transporters, sightseeing companies, hoteliers, restaurateurs, caterers, snacks suppliers, etc. While Nihal Yatra takes utmost care to ensure the smooth operation of the tour, it does not have control over the operations and running of these service providers. Therefore, in the event of any issues experienced by guests while availing of these services (which are solely the responsibility of the service provider), Nihal Yatra will not be liable for compensation related to operational inefficiencies, misrepresentations, acts, omissions, errors, warranties, breaches, or negligence on the part of any service provider.

27.2 Nihal Yatra will not be liable for the provision of medical care or the adequacy of any care rendered in case of medical emergencies or accidents, and is not responsible for risks and dangers that may arise beyond our control.

27.3 Any gesture of courtesy extended by Nihal Yatra towards guests in case of force majeure or unforeseen situations to minimise impact, loss, or damage does not constitute an admission of liability or a waiver.

27.4 In a fast-paced world, human errors and omissions are possible. Nihal Yatra reserves the right to correct any mistakes in tour pricing and re-invoice the guest, even if the booking is confirmed. However, if the guest disagrees and wishes to withdraw the booking, they must notify us within 48 hours of the notification of such an error. In this case, the booking will be cancelled, and the amount  paid by the guest will be refunded within 14 working days.

27.5 Occasionally, the presence of a celebrity, dignitary, or Nihal Yatra founder may be advertised as part of the tour itinerary. However, due to unavoidable circumstances, such individuals may not be able to join the tour. Nihal Yatra will not be held responsible for this.

27.6 For any withdrawal from the tour for any reason, the Cancellation Policy will apply. The company is not liable for any personal losses incurred by its guests, including losses related to job, business, occupation, contract, interruption, or loss of business opportunity.

28.1 Nihal Yatra’s website provides guests with information regarding tours, packages, and other relevant details. The website content is in English. We strive to ensure the accuracy of the information, but Nihal Yatra cannot be held responsible for any typographical errors or errors arising from unforeseen circumstances.

28.2 Although we make reasonable efforts to update the information on our website, we make no representations, warranties, or guarantees, express or implied, that the content is accurate, complete, or up-to-date. The content on our website is valid only at the time it is downloaded and may change upon subsequent visits.

28.3 Maps and photographs used on the website or any promotional materials are indicative and not to scale. They are provided for reference and may differ from actual conditions. Descriptions of locations, attractions, hotels, etc., reflect conditions at the time of updating the website or creating promotional materials. Guests should review and understand the information before booking.

28.4 Guests can register for bookings or access post-booking information on the Nihal Yatra website. They must use a unique and strong password, kept confidential. If any unauthorised access is suspected, guests should immediately inform their Travel Advisor. Nihal Yatra reserves the right to terminate registration, disable log-in, or deny access to the website in case of misuse, with or without prior notice.

28.5 The content on Nihal Yatra’s website is for general information only and does not constitute legal or professional advice. Use of our website and its content is at your own risk.

28.6 Nihal Yatra’s website may include links to third-party products, services, or websites. Inclusion of such links does not imply endorsement or recommendation. Guests should review the Terms and Conditions and Privacy Policies of these third-party websites before submitting personal data. Nihal Yatra is not responsible for any loss, damage, or injury resulting from third-party products or services.

28.7 Nihal Yatra’s Terms and Conditions grant a limited right to use the website as expressly permitted. The content, including itineraries, texts, images, designs, logos, and layout, is owned by Nihal Yatra. Users agree not to interrupt, copy, modify, sell, or transmit content for any commercial or public purpose.

28.8 Tampering with the website by introducing viruses, trojans, worms, or other malicious materials, or attempting to gain unauthorised access, is a criminal offence. Such actions will result in immediate termination of website access and legal proceedings under the ‘Information Technology Act.’

28.9 Nihal Yatra reserves the right to terminate access to the website or its services for maintenance, improvements, or other reasons without prior notice.

28.10 While we attempt to exclude viruses from our website, we cannot guarantee its security or immunity from unauthorised access. Guests are advised to use protective software and take appropriate safeguards before downloading any content.

29.1 All intellectual property rights related to Nihal Yatra’s website, including copyright, designs, database rights, trademarks, and patents, remain the sole property of Nihal Yatra. No right, licence, or interest in website content is granted to users.

29.2 Modification, copying, distribution, transmission, publication, transfer, or sale of any website content for commercial purposes is prohibited. This includes advertising or revenue generation activities.

29.3 Guests are granted a browsing licence to access and run website pages for personal travel purposes. Nihal Yatra reserves the right to terminate this licence in case of misuse.

30.1 The name, logos, symbols, slogans, trademarks, service marks, and creatives displayed on Nihal Yatra’s website or promotional materials are intellectual property of Nihal Yatra. They are protected by law and cannot be reproduced or used without permission. Unauthorised use will result in legal action.

31.1 Personal information shared by the guest, which is necessary for processing the booking, is confidential. Nihal Yatra will need to use the guest’s personal information, which may include each guest’s name, age, birth date, address, phone number, email ID, Aadhar number, PAN number, passport number, and additional personal information such as religion, health & mobility status, medical history, dietary preferences, etc. To process your travel arrangements, this personal information may be shared with consulates, embassies, visa facilitators, tourism organisations, customs/immigration authorities, airlines, cruises, railways, hoteliers, destination management companies, marketing & communication service providers (for SMS, email, WhatsApp), associates & partners, Tour Managers, and co-travellers (to a limited extent), etc.

31.2 In addition to the above, the guest’s personal information is subject to disclosure as required by law or by order of the court or inquiry by any government or statutory authority.

31.3 Nihal Yatra sends transactional and promotional SMS, email, WhatsApp messages, and phone calls to update you about your tour status, new launches, promotions, festive offers/greetings, etc. By booking a tour/package, you consent to your personal data being used and passed on to relevant third parties as outlined above.

31.4 The Company reserves the right to use guest testimonials, emails, on-tour photos, video clips, and social media posts tagged to Nihal Yatra for the promotion of tours, packages, destinations, and informational videos on any media without obtaining any further consent or payment in respect of such photographs and/or videos.

31.5 The Company reserves the right to refer a guest, upon request, to prospective guests for the promotion of Nihal Yatra’s business.

31.6 Confidentiality Information concerning Nihal Yatra or any of its group companies, employees, partners, associates, agents, guests/customers, or others whose data is collected, stored, or processed is the property of Nihal Yatra and is confidential, except for necessary disclosures required by law and for the proceedings of the tour.

32.1 Changes in Terms and Conditions: We may revise these ‘Terms and Conditions’ from time to time without prior notice to you. These changes will be updated by publishing the new version on our website. You are expected to check these terms each time you visit our website to stay informed of any changes or updates. By continuing to use our website after any such revision, you will be deemed to have accepted the updates. The latest updated ‘Terms and Conditions’ will override all previously sent/published Terms and Conditions.

32.2 No person other than the Company, in writing, has the authority to vary, add, amplify, or waive any stipulation or representation of these ‘Terms and Conditions’. Employees and Partners of Nihal Yatra have no authority to vary, add, amplify, or waive any stipulation, representation, term, or condition set forth in these Terms and Conditions. Any assurance given by any Employee or Agent shall have no effect or consequence.

32.3 Enforceability: Should any of these Terms and Conditions be held invalid, that invalid provision shall be construed to be consistent with the applicable law, and in a manner so as to remain consistent with the original intent of Nihal Yatra. Provisions not otherwise held invalid shall remain in force.

32.4 No Prejudice to Consumer Rights: If you are acting as a guest (i.e., an individual acting for private purposes not associated with a business or profession), then nothing in these ‘Terms and Conditions’ shall affect your legal rights as a consumer to the extent they may not be excluded or limited by law, and these ‘Terms and Conditions’ shall be read subject to this.

32.5 Jurisdiction: This Agreement is subject to interpretation under the laws of India. All disputes pertaining to the tour/package/service and any unresolved dispute/claim arising therein shall be subject to the Court of Jurisdiction at Delhi (India) only.

32.6 Complaint Procedure & Consumer Protection: If any guest has a query, concern, or problem during their booking process or holiday, they should immediately inform their Nihal Yatra Travel Advisor or Tour Manager present on the tour. In the case of a Customised Holiday, they should contact their virtual guest relation representative. We will try to resolve the query or find a solution for the problem as soon as possible. If the matter does not get resolved locally, the guest should call Nihal Yatra’s guest relation emergency number +91 8058061881 or write to contact@nihalyatra.com by quoting their booking reference number and all relevant information. Failure to follow this procedure may delay or deny us the opportunity to investigate and rectify the problem, which may affect how the guest’s complaint is dealt with and their rights under this contract. Any unresolved issue must be brought to our notice within 30 days after the completion of the tour/service. Nihal Yatra will try to resolve the same on priority; however, the timeline for resolution will depend on the factors involved. Claims made after 30 days of completion of the tour will not be considered by Nihal Yatra.

32.7 Applicable Law and Dispute Resolution: Nihal Yatra is committed to participating in a consumer-friendly dispute resolution process. The guest and Nihal Yatra each retain the right to seek relief in small claims court [Mumbai] as an alternative to arbitration. At least 30 days prior to filing a complaint against each other, Nihal Yatra and the guest agree to notify the other party of the dispute in writing and attempt in good faith to negotiate an informal resolution. Guests must send all communication related to such disputes or any other notice or legal complaints to contact@nihalyatra.com. Nihal Yatra will send its reply to the registered email address of the guest submitted at the time of booking. A notice must include: the party’s name and preferred contact information, a brief description of the dispute, and the relief sought. If the parties are unable to resolve the dispute within the 60-day period, either party may commence legal proceedings by filing a written complaint at the Consumer Redressal Commission or the Court of Law. Any such notices pertaining to legal disputes must be sent to Nihal Yatra’s Corporate Office located at J- 8/77J, 1st Floor, Rajouri Garden,West, Delhi, 110027.

32.8 Arbitration: Any dispute arising out of or in connection with these Conditions, and/or the subject matter or any agreement between the guests and Nihal Yatra, including any question regarding its existence, validity, or termination, shall be referred to the Arbitral Tribunal consisting of a sole Arbitrator appointed by mutual consent of both parties. The said Arbitrator shall not be related, directly or indirectly, as an employee, agent, dealer, or representative of either party or otherwise interested in the other party or its business. The proceedings of the Arbitration shall be conducted in English, and the venue for such Arbitration shall be Delhi. The expenses involved in such Arbitration proceedings shall be borne and paid by the parties equally.

32.9 Indemnification: Guests shall hold Nihal Yatra fully indemnified and harmless in case any suit, action, application, revision, written petition, execution proceedings, claim, demand, or any other legal proceedings are initiated against Nihal Yatra due to any action(s) of the guest. Guests also agree to indemnify Nihal Yatra against all third-party claims, actions, damages, and remedies which may be brought against us in respect of their participation in the operation of the tour.

32.10 Disclaimer of Warranties: You expressly agree that your use of, or inability to use, the service is at your own risk. All products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use without any representation, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, fitness for a particular purpose, durability, title, and non-infringement. It does not warrant that your use of our service will be uninterrupted, timely, secure, or error-free, and the results that may be obtained from the use of the service will be accurate or reliable.

32.11 Attorney/Client Fees: If guests are unsuccessful in any legal action instituted against us, they must indemnify us for the full amount of any claim including, but not limited to, legal costs, attorney/client fees, etc.

For any query or complaint about your tour, payment, refund, website or Terms and Conditions etc., you may contact us via e-mail – contact@nihalyatra.com or telephone number +91 805 8061 881 

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